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Kepuasan Komunikasi dan Hubungannya dengan Komitmen Kerja dalam Kalangan Pekerja Sektor Awam

 

Najib Ahmad Marzuki*

Umi Zunianti Nurbaya Omar@Aziz

Kolej Sastera dan Sains, Universiti Utara Malaysia

 

*Corresponding author; email: najib320@uum.edu.my 

 

ABSTRAK

 

Kepuasan komunikasi dan komitmen kerja merupakan elemen yang penting dalam konteks pekerja di sesebuah organisasi. Kajian ini dijalankan bertujuan mengenal pasti hubungan di antara kepuasan komunikasi (tujuh dimensi) dengan komitmen kerja serta perbezaan komitmen kerja berdasarkan faktor umur, jantina dan status perkahwinan di sebuah organisasi awam. Seramai 169 responden dari sebuah organisasi awam dipilih melalui persampelan rawak mudah. Kepuasan komunikasi diukur melalui The Communication Satisfaction Questionnaire (CSQ) oleh Down dan Hazen (1977) manakala komitmen kerja diukur melalui Organizational Commitment Scale oleh Allen dan Meyer (1996). Dapatan kajian menunjukkan terdapat perhubungan yang signifikan dalam empat dimensi kepuasan komunikasi (perspektif korporat, kualiti maklumat, kesepaduan organisasi dan komunikasi horizontal) dengan komitmen kerja. Dimensi kepuasan komunikasi terhadap pihak atasan, kepuasan terhadap komunikasi subordinat dan kepuasan terhadap komunikasi maklum balas tidak berhubungan secara signifikan dengan komitmen kerja. Komitmen kerja pula berbeza mengikut kategori umur dan status perkahwinan tetapi tidak berbeza mengikut jantina.

Katakunci: organisasi awam, perspektif korporat, kualiti maklumat, kesapaduan organisasi, komunikasi horizontal

 

 

Communication Statisfaction and Its Relationship with Work Commitment among the Public Sector Workers

 

ABSTRACT

 

Communication satisfaction and work commitment are two important elements for workers in an organization. This study was aimed at identifying the relationship between dimensions of communication satisfaction (seven dimensions) and organizational commitment in a public organization; and differences in work commitment based on age, gender and marital status. A total of 169 respondents from a public organization were chosen through simple random sampling. Communication satisfaction was measured using the Communication Satisfaction Questionnaire (CSQ) by Down and Hazen (1977) while work commitment was measured using Organizational Commitment Scale by Allen and Meyer (1996). Results indicated that there were significant relationships in four dimensions of communication satisfaction (corporate perspective, corporate information, organizational integration and horizontal communication). Communication satisfaction towards superiors, subordinates and feedback were found to be unrelated to work commitment. Differences were also found in work commitment based on age and marital status but not for gender.

Keywords: public organization, corporate perspective, information quality, organizational integration, horizontal communication